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Free Delivery on all orders over £40

Call us on 0845 862 2400

Customer Service

  • Shipping & Delivery

    Standard Delivery For orders under £40 in value we charge from £2.99 for UK delivery. This cost covers the complete cost of delivery, no matter how many items you have ordered. Most of the orders are despatched the same working day or the following working day.

    Over 95% of our orders are sent out on time if you are concerned about an order please contact us on 0845 862 2400 or by our contact form.

    More detailed information on delivery times and costs are available on our Delivery Times page, click here

  • Privacy & Security

    At Wellbury.co.uk, we’re committed to safeguarding the privacy of our customers, and we will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998.

    Use of personal information we collect information through enquiry, registration and order forms. We process personal information collected via Wellbury.co.uk for the purposes of:

    • providing the best possible service
    • processing any orders you may have made
    • running competitions
    • providing you with information about products and services we offer

    This information is only used by Wellbury.co.uk internally, and will never be made available to outside companies.

    For more information please view our Privacy page

  • Returns & Replacements

    We always hope that you will be delighted with the products you have ordered, if for any reason you are not completely satisfied then please contact us by calling our customer service line on 0845 862 2400 or you can use our contact form here within 7 days of receipt of your parcel. Our customer service team will be pleased to assist you. Please ensure that you have your order reference number ready when contacting us.

    Please refer to our Terms and Conditions for further information.

  • Ordering

    Getting Started

    To buy a product, just click on one of the orange buttons marked “add to cart” next to or below the product you would like to buy. Once you have filled in your product requirements open your basket and click on the orange "Checkout" button and you can start the checkout process. Your basket will be stored until you remove them manually or you complete the Checkout process.

    Selecting the colour

    Some items will require that you make specific choices such as colour before the item can be added to your cart. Select the option from the drop down list and add the item to your cart by clicking on the "add to cart" button.

    Using the Basket

    Our shopping basket provides you with information about the items you are purchasing. You can make changes to any of your items for example the quantity, just change the quantity and click Update.

    If you want to remove an item from your Basket, simply click on the Bin icon to the right of the item in the Basket view. This will remove the item from your basket.

    If you're not ready to checkout, you can continue shopping by clicking “Continue Shopping”, your items will remain in your Basket until you remove them or make your purchase.

    Once you're ready to finalise your purchase, click on the orange "Proceed to checkout" button on the right of the screen below your shopping basket to be taken to our Express Checkout.

    Checkout

    Here you will be asked to enter your billing address and delivery address.

    You can then select which delivery options you would like. If the order is over £40 please select free shipping.

    Simply check you are happy with everything and select a payment option. For your convenience you can pay by Paypal as well as Debit / Credit card.

    Once you checked all the information is correct you will have the option of entering any discount code you may have been sent.

    Click the orange “Place order now” button and you will be taken to the success page where you will be shown your order number and you will be given the opportunity to open an account. Registration is free and takes no more than a couple of seconds. Your information is held securely on our 128bit SSL secured server.

    Checkout with an Account.

    The process is the same as above but if you have opened an account your billing and shipping address will be entered for you.

    Phone Orders

    You can also pay over the phone if you feel uneasy about providing your credit card online. Or just prefer talking to a friendly voice.

  • Payment, Pricing & Promotions

    Payments

    We Accept Payment via Major Credit Cards – Visa, Mastercard and American Express. Our checkout process is encrypted with a 128-bit SSL certificate. This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors.

    What is SSL?

    SSL is short for Secure Sockets Layer, a protocol developed by Netscape for transmission of private and sensitive materials via the Internet. SSL uses a cryptographic system that utilizes two keys to encrypt data - a public key known to everyone and a private key known only to the recipient of the message.

    VAT

    20% VAT will be charged to items shipped.

    Promotions & New Products

    Promotions and NEW products will be available time to time on our web site , you will also be notified via Email if you have registered to our Newsletter subscription.

  • Viewing Orders

    You will only be able to view orders if you placed the order whilst logged in with your account. Orders placed as a guest cannot be viewed. When an order has been placed an email will be sent to you detailing your order.

  • UPDATING ACCOUNT INFORMATION

    You can update your account information from inside your account which can be accessed using the My Account or Log in link. If you are have issues with anything in your account please contact us via the contact page or by telephone on 0845 862 2400.

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